The Just Handhelds' Handshake Guarantee program allows for any product purchased from JustHandhelds.com to be returned by the Customer after obtaining a Return Merchandise Authorization number (RMA) during the first 30 day period following the date of shipment by JustHandhelds.com.   During this first 30 day period, the full purchase price will be refunded, or the multimeter will be replaced, whichever you prefer.  After 30 days, any products purchased from JustHandhelds.com can be returned under the applicable Warranty for a replacement only.  Original invoiced shipping costs are not refundable.

The RMA number may be obtained from JustHandhelds.com by e-mailing us (see below).  Once your return has been authorized, we will email you the RMA number along with specific return instructions.  RMAs are valid for 15 days from issuance.  Returns must be received by JustHandhelds.com within 30 days of isuance of the RMA number.  Returns received outside this time frame may result in a delay of credit and a restocking penalty charge of up to 25% of the purchase price.

Packages returned to us without an RMA number, or with an expired RMA number, will result in a delay of credit and will be subject to a restocking penalty charge of up to 25% of the purchase price. 

Returned products must be received in the manufacturer's original packaging and contain 100% of their original contents (ie, manuals, disks, accessories, test leads, etc.).  Items returned without original packaging may be subject to returns surcharge of up to 25% of the purchase price.

The Customer shall be responsible for and prepay all shipping charges for product return, and shall assume all risk of loss or damage to Product wihle in transit to JustHandhelds.com. 

JustHandhelds.com will pay the costs of return shipping charges via standard UPS Ground or UPSP Priority Mail in the Continential USA.   Expedited shipping can be requested, with the extra costs being incurred by the customer.  Shipping for all International returns will be billed to the customer.

Easy Steps for an Easy Return:

1. Before contacting JustHandhelds.com, please be prepared to provide your Name as it appears on the Invoice, the Order Number and date, the Invoice Number and date, the Product to be returned, the Original Method of Payment, and the Reason for Return
2. Obtain a Return Merchandise Authorization (RMA) number from JustHandhelds.com by e-mailing us at support@justhandhelds.com. The RMA number is valid for 15 days. 
3. When receiving an RMA number, you will also receive an address to where your package must be returned. Shipping the product return to an address other than the one provided will cause delays in the return process.
4. Make sure that the product you are returning is packed within a sturdy shipping carton to prevent damage.
5. Prominently display the RMA number on the outside of the package being returned.
6. Ship the package (prepaid) to the address indicated by the RMA number by the method of your choice.  Upon shipping, we advise that you keep your shipment tracking number for future reference.  You are responsible for the return and must be able to supply this information in the event that your shipment is lost in transit to JustHandhelds.com